Workshop Highlights
Understanding Conflict Dynamics
Explore the causes and types of conflicts to better identify and address them effectively.
Refined Communication
Learn techniques for clear, respectful communication, including active listening and managing verbal and non-verbal cues.
De-escalation Techniques
Learn strategies and techniques to manage emotions and reduce tension in heated situations.
Problem-Solving Approaches
Discover and practice methods to find common ground and create mutually beneficial solutions.
By the End of this Workshop, Participants will be able to:
Understand Conflict Dynamics
Understand the causes and types of the most common conflicts in the workplace and have the competency and confidence to address them effectively.
Effective Communication Techniques
Master techniques for clear, respectful communication, including active listening and managing verbal and non-verbal cues.
De-escalation Strategies
Develop strategies to manage emotions and reduce tension in heated situations.
Problem-Solving Approaches
Discover methods to find common ground and create mutually beneficial solutions.
Tools for Continuous Learning and Improvement
Utilize provided resources and methods for ongoing skill development and self-improvement.
Who Should Attend:
- Senior Leaders
- People Managers
Suggested Format:
- 90-minutes, Half-Day, or Full-Day
- Onsite or Virtual
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